A gym that stopped losing members to forgotten renewals
We replaced paper forms and bank transfers with a branded app for booking, payments, and automatic renewal reminders. Members manage themselves. The owner stopped chasing people.
The problem
Sign-ups, renewals, and payments were all manual — paper forms, bank transfers, group texts. Memberships would lapse because nobody remembered to renew, and the owner was spending hours on admin.
Our approach
We built a branded app where members sign up, book classes, pay automatically, and get reminded before their membership expires. The owner gets notified when action is needed.
Business impact
- Renewal reminders go out automatically before memberships lapse
- Paper forms and manual payments replaced with a clean app experience
- The owner spends hours less per week on membership admin
Operational shift
- Before
Sign-ups and payments tracked via paper forms, texts, and bank transfers
AfterMembers join, book, and pay through a branded app
- Before
No reminder when a membership is about to expire
AfterAutomatic renewal reminders go out before anyone lapses
- Before
Owner manually monitors every account
AfterOwner gets notifications only when something needs attention
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