Complimentary preview · 2026-10-02

Sample Local Co.

Home services · Philadelphia, PA · Primary listing: Google Business Profile

54

Reputation health score (preview)

Behind local peers — likely losing clicks in map pack Sample category average: 4.3★ vs your 3.6★ on 48 reviews.

What we cover on the free audit call

  • Policy review — which of ~4 flagged public reviews may be eligible for platform appeal (Google, Yelp, BBB, and others where applicable).
  • Competitive gap — how peers in Philadelphia, PA compare on rating and review velocity.
  • Theme analysis — recurring issues: Service quality, Communication.
  • Response playbook — templates and timing so new reviews don’t sit unanswered.

Sample flagged language (public listings)

  • “Waited three weeks for a callback and never heard back.”
  • “Work was fine but pricing on the invoice did not match the quote.”

Recommended path (beyond one-time removals)

Phase 1 — Immediate (week 1–2)

Policy-eligible review appeals, owner responses on remaining negatives, and listing accuracy on Google and other platforms.

Phase 2 — Reputation operations (months 1–3)

Review request workflows, alerts for new 1–2★ feedback, and cross-platform monitoring so problems don’t pile up.

Phase 3 — Growth (ongoing)

Local SEO, paid search, site conversion, and reporting — so a stronger rating turns into calls and booked jobs.

Book 15-min audit walkthrough

Preview generated by KJ Digital Solutions. Public listing data only; no reviewer identities shown. View listing

Questions? Learn about our reputation program · Contact KJDS